Privacy Policy

1. Introduction

Welcome to FS360 ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading platform (collectively, the "Service"). By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Email address
• Username (3-20 characters)
• Password (encrypted and securely stored)
• Account creation timestamp

2.2 KYC Verification Information

For identity verification purposes, we collect:

• Full legal name
• Residential address
• Government-issued identification document (ID card, passport, or driver's license)
• Selfie photograph for identity verification

KYC documents are stored securely in encrypted storage and are only accessible to authorized administrators for verification purposes.

2.3 Financial Information

To facilitate deposits and withdrawals, we collect:

• Cryptocurrency wallet address (TRC20 network)
• Transaction hashes for deposit verification
• Deposit and withdrawal amounts
• Transaction timestamps and status

2.4 Trading Activity

We automatically collect information about your trading activities:

• Trade amounts and directions (buy/sell)
• Trading sections and timestamps
• Trade outcomes and profit/loss calculations
• Account balance and transaction history

2.5 Referral Information

If you participate in our referral program:

• Referral relationships (who referred whom)
• Referral bonus earnings and payment history
• Trading volume from referred users

2.6 Technical Information

We automatically collect certain technical information:

• IP address
• Browser type and version
• Device information
• Usage patterns and preferences
• Session data and authentication tokens

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our trading platform
• Account Management: To create and manage your account, process transactions, and maintain your balance
• Identity Verification: To verify your identity through KYC processes and comply with legal obligations
• Security: To detect, prevent, and address fraud, security breaches, and prohibited activities
• Communication: To send you notifications, alerts, and important updates about your account
• Referral Program: To track and process referral bonuses and rewards
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Analytics: To analyze usage patterns and improve our services
• Support: To respond to your inquiries and provide customer support

4. Data Storage and Security

We use Supabase, a secure cloud platform, to store and process your data:

• All data is stored in encrypted databases with Row-Level Security (RLS) policies
• KYC documents are stored in private, encrypted storage buckets
• Passwords are hashed and never stored in plain text
• Authentication tokens are securely managed
• We implement industry-standard security measures to protect against unauthorized access

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Third-Party Services

5.1 Supabase

We use Supabase for database management, authentication, and file storage. Supabase processes your data in accordance with their privacy policy and security standards. Your data is stored in secure data centers with encryption at rest and in transit.

5.2 CoinGecko API

We use CoinGecko API to provide real-time cryptocurrency market data, including prices, charts, and trading information. CoinGecko may collect certain technical information (such as IP addresses) when you access market data through our platform. We do not share your personal information with CoinGecko.

5.3 Payment Processors

For cryptocurrency transactions, we interact with blockchain networks (TRC20). Transaction information is publicly recorded on the blockchain, but we do not share your personal information on the blockchain.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Legal Requirements: When required by law, court order, or governmental authority
• Security: To protect our rights, property, or safety, or that of our users or others
• Service Providers: With trusted third-party service providers who assist in operating our platform (e.g., Supabase), subject to confidentiality agreements
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
• With Your Consent: When you explicitly authorize us to share your information

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data stored in our systems
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing where applicable
• Account Closure: Close your account at any time through account settings

To exercise these rights, please contact us through the platform's support system. We will respond to your request within a reasonable timeframe, subject to legal and operational requirements.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (including KYC/AML requirements)
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

KYC documents and financial transaction records may be retained for extended periods as required by applicable laws and regulations. When you close your account, we will delete or anonymize your data where legally permissible, but some information may be retained for legal compliance purposes.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage and performance
• Enhance security

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending you a notification through the platform (for significant changes)

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the platform's support system. We are committed to addressing your privacy concerns promptly and transparently.